Complaints Procedure

Hardwick Financial Solutions are regulated by the Claims Management Regulator in respect of claims management activities. Particulars of our registration are recorded on the website www.claimsregulation.gov.uk

Making a Complaint

If you are dissatisfied with the service you have received from Hardwick Financial Solutions Ltd in the last 6 months please follow the procedure below. Please note that Hardwick Financial Solutions may not investigate your complaint outside this timescale

Responding to a Complaint

Our Compliance Manager will investigate your complaint. They have authority to respond to your complaint and to offer you redress if appropriate.

You will receive within five working days a written and/or electronic acknowledgement and details of how your complaint will be investigated. Our Compliance Manager will then write to you within 8 weeks with either

  • a - final response to your complaint or
  • b - an explanation as to why we are not able to resolve your complaint when they expect to be able to provide you with a final response

Outcome

Where the Compliance Manager decides uphold your Complaint, your Final response will indicate the form of any Redress.  The Redress may not always involve financial compensation; it may involve an apology, an offer to redo the work or the refund of a fee. Where financial redress is deemed appropriate, it will include a reasonable rate of interest. 

If you are still not satisfied

Following a final response, or it a complaint is not resolved after eight weeks, you may refer the handling of the complaint to :-

The Legal Ombudsman cmc@legalombudsman.org.uk

Contact us Today...

We look forward to assisting you with your enquiries. If you have any questions please call us today on: 0800 138 8200 or from a mobile call: 01942 238 214